1. Defective Product: The Sail Racing jacket arrived with a torn seam and stuck zipper. 2. Confusing and Unprofessional Process: · i contacted Kundservice Agent N first offered a "price reduction" to keep the faulty jacket. · I responded that I was open to an offer but wanted to know the specific discount, as I would need to pay for repairs myself. Then 3 - 4 weeks of sending emailing and calling booztlet, · Instead of providing a number, I later received an automated system approval for a full return, bypassing our conversation entirely. · When I called to clarify, The agent N was rude, abruptly stated he "doesn’t do reduction" and told me to just send it back and hanged the phone. 3. Conclusion: The service is unprofessional. They make offers they won't honor, communicate through contradictory automated messages, and agents are dismissive. I do not recommend."