This company is on the border to what is legal!
If you have damaged goods, this company is explicitly making it hard for the customers to reclaim damaged goods.
An example: I got delivered a damaged oven / micro-oven and after contacting customer support sending them a video of the oven and type number (what a hassle...), they only proposed unrealistic options on how to get it fixed.
They proposed to send out a technician during Maundy Thrusday and the only other alternative was 15 days after during the last of April (which is also a day a special day in Sweden). I told them that I wasn't available during Maundy Thursday and then the alternative was to wait almost a month before a technician get sent out.
In the end it means that I have no way of cooking for a month and they are willing to bring the case to justice, which I will of course proceed since I know that they are making it explicitly hard for the consumers to make claims.
My recommendation is to buy your stuff elsewhere, you will put yourself in a big risk since it's virtually impossibly to make claims on damaged goods.