I ordered the Arc'teryx Alpha SV climbing jacket from Filufstland. Whilst the estimation for delivery was three days, due to a Postnord issue (out of the hands of Friluftsland) the delivery was delayed a couple of days. After a quick email Max from Friluftsland replied almost immediately, offering to chase Postnord on my behalf. I was then kept up to date regularly until my Jacket arrived. Great pro-active customer service. The Jacket itself was packed well and in fantastic condition. I will certainly be shopping with Friluftsland again.